Skip to content
Merus← Back to site

Merus Website Terms of Use

Effective date: 14th July 2026

The short version

These terms govern use of the public website at merushq.com.

  • You may browse the site and contact us for legitimate business purposes.
  • Please do not misuse the site, interfere with it or copy our work without permission.
  • Website content is general information, not a binding offer, professional advice or a promise of financing or business results.
  • A project starts only when Merus and the client agree to separate written terms.
  • We respect rights that cannot lawfully be excluded, including applicable consumer rights.

1. About Merus

The website is operated by:

Merus Ltd
Located in Kigali, Rwanda
Company registration number: 156331853
Website: merushq.com
Email: info@merushq.com
Telephone: +250783041610

In these terms, "Merus", "we", "us" and "our" mean Merus Ltd. "You" means a person who accesses or uses the website.

2. What these terms cover

These terms apply to the public Merus website, its content and its contact form.

They do not by themselves govern paid consulting, software implementation, surveys, data collection, training or another client engagement. Those services require a proposal, order form, statement of work, service agreement or other written agreement. That agreement will cover scope, price, timing, ownership, confidentiality, data protection, acceptance, support and cancellation as appropriate.

Some Merus products or linked services may have their own terms. If product-specific terms conflict with these website terms for that product, the product-specific terms apply.

3. Using the website

You may use the website to learn about Merus, assess our services and contact us about a genuine opportunity or question.

You agree not to:

  • break the law or infringe another person's rights;
  • attempt to bypass security or gain unauthorised access to the website, server or data;
  • introduce malicious code, overload the website or disrupt its operation;
  • scrape, harvest or systematically extract content or contact details without written permission, except for normal indexing by public search engines;
  • impersonate another person or submit false or misleading information;
  • use the contact form for spam, harassment or unlawful marketing; or
  • remove copyright, trade mark or ownership notices.

We may block or restrict activity that reasonably appears abusive, unlawful or harmful.

4. Contacting us does not create a contract

Sending an email or contact-form message does not oblige either you or Merus to proceed with a project. It also does not create a confidential, advisory, fiduciary, employment, partnership or agency relationship.

Please do not send confidential business information through the general contact form unless we have agreed how it should be handled. If we decide to work together, the engagement begins only under the written terms accepted by both parties.

5. Website information and business outcomes

We aim to keep the website useful and accurate, but website content is general information and may not be complete, current or suitable for your circumstances. It is not legal, tax, financial, accounting or investment advice.

Descriptions of digitisation, evidence, compliance, reporting, financing readiness, impact measurement or business growth explain the outcomes our services are designed to support. They are not guarantees of:

  • financing, investment or lender approval;
  • regulatory approval or legal compliance;
  • a particular revenue, cost saving or impact result;
  • uninterrupted software or data availability; or
  • acceptance of data or reports by a funder, regulator or other third party.

Actual results depend on the agreed scope, data quality, client participation, third-party systems and other circumstances. Project-specific commitments belong in the signed service agreement.

6. Our content and brand

The website and its original text, visual design, software, graphics, videos, reports, methods, logos and trade marks are owned by Merus or used with permission. They are protected by applicable intellectual-property laws.

You may view the website and make a reasonable copy of public pages for internal evaluation of Merus. You may not reproduce, modify, publish, sell, license, falsely attribute or commercially exploit our content without written permission, except where the law allows it.

Names, logos and materials belonging to clients, partners or other third parties remain their property. Their appearance on the website does not give you permission to use them.

7. Third-party services and links

The website may link to partner sites, client sites or third-party tools. A link does not mean that Merus controls or guarantees the external site. Your use of an external service is governed by that service's own terms and privacy policy.

Merus is not responsible for an external site's availability, security, accuracy or content, except to the extent the law makes us responsible.

8. Privacy

Our Privacy Policy explains what personal data the website collects and how we use it. By using the website, you acknowledge that policy. Where the law requires consent for a particular activity, we will request it separately.

9. Website availability and security

We take reasonable steps to keep the website secure and available. However, websites occasionally experience maintenance, faults, network problems and events outside reasonable control. We may change, suspend or withdraw public website features when reasonably necessary.

We do not promise that the public website will always be available, error-free or free of every harmful component. You should use appropriate security protections on your own devices.

10. Responsibility if something goes wrong

Nothing in these terms excludes or limits responsibility that cannot lawfully be excluded, including applicable consumer rights, fraud, deliberate misconduct or other non-excludable liability.

Subject to that rule, Merus is responsible only for loss that is a reasonably foreseeable result of our breach of these website terms or our failure to use reasonable care. Merus is not responsible for:

  • decisions made only from general website content instead of advice tailored to your circumstances;
  • loss caused by your misuse of the website;
  • external websites or services we do not control; or
  • events outside our reasonable control.

Liability arising from a paid Merus service is governed by the signed agreement for that service, not this website section.

11. Consumer rights and online transactions

These terms do not reduce rights a consumer has under applicable law. If you purchase a service from Merus as a consumer, the order or service-specific terms should clearly state the total price, service description, delivery timing, payment terms, cancellation or withdrawal rights, refund terms, complaint process and any other information required by law before the transaction is confirmed.

The main merushq.com website currently provides information and a way to enquire; it does not itself complete an online purchase. If online purchasing is added, Merus will provide the required transaction information and specific purchase terms before asking a customer to confirm an order.

12. Complaints and disputes

Please raise a concern with us first at info@merushq.com or +250783041610. Include your name, contact details, a clear description of the issue and the outcome you are seeking.

For a consumer complaint about an online transaction, where the relevant legal requirements apply, we will acknowledge receipt within 72 hours and, where feasible, explain how we will handle it. We will otherwise provide a response within 15 days after receipt.

We will first try to resolve a dispute through good-faith discussion. You and Merus may also use any complaint, mediation, regulatory or court process available under applicable law.

13. Governing law

These website terms are governed by the laws of Rwanda. Subject to any mandatory right to use another forum, disputes that cannot be resolved informally may be brought before the competent courts of Rwanda.

14. Changes to these terms

We may update these terms to reflect changes to the website, our business or the law. The updated terms will apply from the effective date shown at the top, not retroactively.

An update to these website terms does not change an existing signed client agreement. Changes to a client agreement must be made in the way that agreement permits.

15. General points

If a court finds one part of these terms unlawful or unenforceable, the rest will continue to apply. A delay in enforcing a right is not a waiver of that right.

16. Contact us

Questions about these terms may be sent to:

Merus Ltd
info@merushq.com
+250783041610